Revoke

The customer has the right to revoke their declaration of intent to conclude the contract without providing any reasons within a maximum of 14 days from receipt of the goods, by returning the goods to promis. In addition, the customer must communicate the cancellation in writing (online form) within the same period. The revocation in text form must be sent by email to the address support@promis.care. The burden of proof for the shipment of the goods to be returned lies with the customer.

The withdrawal is excluded and does not apply to:

Delivery of sealed goods that cannot be returned for health protection or hygiene reasons, if the seal has been removed after delivery;

In the event of an actual withdrawal or contract termination, both parties must reimburse the services already received. If the customer can only return the goods received in a deteriorated condition, they must pay promis compensation equal to the reduced value.

The customer must bear the costs and risks of the return, unless the delivered goods do not correspond to those ordered.

promis will exercise its right of retention until the goods are fully returned.

Consequences of revocation

In the event of the revocation of this Contract, we will refund the payment for the value of the goods we have received from the customer no later than fourteen days from the date we receive the goods. For this refund, we will use the same payment methods used for the original transaction, unless expressly agreed otherwise with the customer, and in no case will the refund be charged. We may refuse to refund until we have received the goods back or until the customer has demonstrated that they have returned the goods, whichever occurs first.

Withdrawal right exclusion/termination

The right of withdrawal does not exist, among other things, for contracts for the supply of non-prefabricated goods whose production depends on an individual selection or determination by the consumer or that are clearly tailored to the personal needs of the consumer, and it is terminated early for contracts for the supply of sealed goods that cannot be returned for health protection or hygiene reasons if the seal has been removed after delivery.